Accounts, Excuses, and Apologies, Second Edition

Accounts, Excuses, and Apologies, Second Edition

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Updated with a timely literature review and new case studies from sports, international politics, and third-party image repair. In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. This fully updated edition of the 1994 volume investigates the situations in which threats to image arise and describes the image-repair strategies that may be used to help defuse these threats, such as denial and apology. The author reviews various theories on image repair, and extends prior research on the topic to include work on persuasion or attitude change. Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). New case studies include the British Petroleum oil spill in the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Applea€™s apology to China over the iPhone, and Prime Minister David Camerona€™s apology for Bloody Sunday. a€œThis is an extremely valuable update to the most influential book ever published on crisis communication.a€ a€” Timothy L. Sellnow, coauthor of Theorizing Crisis CommunicationCorporations often have resources for designing and disseminating image repair messages and have options not ... Sears auto repair centers were accused of consumer fraud by the California Department of Consumer Affairs in 1992. Sears anbsp;...

Title:Accounts, Excuses, and Apologies, Second Edition
Author: William L. Benoit
Publisher:SUNY Press - 2014-10-15

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