Business-focused IT and Service Excellence

Business-focused IT and Service Excellence

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A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers is central to this radical re-think on service delivery.IT remains crucial to the ongoing success of most businesses, and David Millera€™s new model helps service providers gain a clear understanding of the businesses they seek to serve.Businesses need to establish the macro-level performance of departments, key suppliers and service providers. ... to in the introduction, proudly displaying their industry awards for customer service but who still have dissatisfied customers.

Title:Business-focused IT and Service Excellence
Author: David Miller
Publisher:BCS, The Chartered Institute - 2008

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