Maximizing customer satisfaction

Maximizing customer satisfaction

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This freedom, in turn, has produced not only happy customers, but also some very happy Lexus dealers, says Chitty. aquot;Dealers are telling us this is the greatest time theya#39;ve ever had in the car business because of the control and responsibility they feel. ... Each owner received a personal phone call from the dealer, who offered the owner two choices: Bring the car in ... In the case of motorcycle maker Harley-Davidson, the answer was as simple as the creation of a aquot;club, aquot; which is, in fact, anbsp;...

Title:Maximizing customer satisfaction
Author: Business International Corporation
Publisher: - 1990

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