Standards in the Services Industry

Standards in the Services Industry

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Detailed guidance on how to frame specifications for services of every kind to meet the requirements of customers and of environmental and health and safety regulations is the subject of this book. Codes of practice, a specimen procedures manual and a checklist of key issues are included.Gower Handbook of Customer Service Edited by Peter Murley Foreword by Kevin Newman, Chief Executive, First Direct In a world dominated by look-alike products at similar prices, superior customer service may be the only available route toanbsp;...


Title:Standards in the Services Industry
Author: Brian Rothery
Publisher:Gower Publishing Company - 1997
ISBN-13:

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